CST120 PT# CST120- Confirm Mail-In Steri Monit 12/Bx by, Confirm Monitoring Systems

The tests are easy and simple - like most others on the market. Price is fair. Problems with customer service are more than a few. Takes 3 weeks for the lab to "receive" completed test in the mail....sounds like a backed up lab. The "customer number" they assign you has to be on everything and used everywhere or there are issues. Takes forever (like 4+ weeks) to get results. Sometimes I never gets a "results" email and have to log in to their "hard to navigate" website. Here is my biggest pet peeve. The sold me 12 tests via Amazon Prime that expired in 9 months! We test our main autoclave once a month (like many tattoo shops) so 3 tests were useless. We had used one test (not knowing they had expired) and we never got a result...when we finally tracked down the completed test to keep our books up to date - we find out about the test being no good and expired. Could they not have called? Now our books are missing a valid "PASS" test for a month due to their error in selling expired product. That will be fun to explain to the HEAL:TH DEPARTMENT upon inspection. Furthermore, it took 3 calls to get someone to send replacements for the expired tests to make it right. I hope they have gotten it together in the last year - I wont buy again. But for anyone else who buys this product. Thanks for reading.