I purchased two of these here - locks arrived locked and neither of the key sets will turn in either of the locks. What am I missing?

Mine opens pretty smoothly. Sounds like they messed up. If you haven't already, make sure they are both truly locked (push hard) and try to see if you can unlock them then. If not, sounds like you got the wrong lock/key combinations.

What is the diameter of the shackle (e.g., what size hole will it fit through)?

Dear Customer, the diameter is 10 mm or 3/8. We recomend you for this padlock, not less than 10 mm or 3/8 holes. However, please also take into account the measures that we marked as L and C in the diagram, that represents the distance between the shackle and the body of the padlock (The U hole you observe in the images). This last measures will help you to understand the diameter of the chain or of the hasp each padlock needs.

Wow wide is the opening?

Hi! The opening is 28mm (1.10 in) wide. We're at your service!

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CISA Solid Monoblock Padlock Brass Lock, Rectangular Solid Brass Block High-Resistance Level 2-3/4" (70mm)

CISA Solid Monoblock Padlock Brass Lock, Rectangular Solid Brass Block High-Resistance Level 2-3/4" (70mm)

Product ID: 91378012

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Details

Brand
Cisa
Special Feature
Padlock
Lock Type
Key Lock
Item dimensions L x W x H
2.76 x 0.39 x
Material
Solid Brass

✨Sleek Design

🔒High-Resistance Level

🛠️Durable Brass

Description

🔐 Lock in your peace of mind with style!

EASY ACCESS - Key lock mechanism for quick and secure access whenever you need it.
MODERN AESTHETIC - Sleek, rectangular design that complements contemporary decor effortlessly.
UNMATCHED DURABILITY - Crafted from solid brass for long-lasting performance and corrosion resistance.
CISA QUALITY ASSURANCE - From a trusted brand renowned for its high-quality locks and hardware.
SECURITY YOU CAN TRUST - Withstands up to 2-3/4 inches (70mm) of force, ensuring your belongings are safe.

The CISA Solid Monoblock Padlock is a robust security solution made from durable solid brass, designed to withstand significant force while offering a modern aesthetic. With a reliable key lock mechanism and trusted CISA branding, this padlock is perfect for securing trailers, sheds, gates, and more.

Specifications

Brand	Cisa
Special Feature	Padlock
Lock Type	Key Lock
Item dimensions L x W x H	2.76 x 0.39 x 1.61 inches
Material	Solid Brass
Recommended Uses For Product	trailer couplers or hitch, shed hasps, gate hasps, container hasps, chains and any other form of entrance with hasps or chains.
Style	Industrial
Color	Gold
Number of Pieces	1
Finish Type	Polished
Included Components	Monoblock padlock, Keys
Controller Type	Hand Control
Shape	Rectangular
Manufacturer	Inversora Lockey C.A
Item Weight	1.1 pounds
Product Dimensions	2.76 x 0.39 x 1.61 inches
Is Discontinued By Manufacturer	No
Size	2-3/4" (70mm)
Finish	Polished
Item Package Quantity	1
Special Features	Padlock
Batteries Included?	No
Batteries Required?	No

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