There's a problem with my keyboard and mouse that I can't solve, what should I do?

Find the Trueque support team immediately, we will be 100% responsible for each of our products and customers.

How long does it take to enter sleep mode? Can I change this mode?

If it is idle for 15mins, the keyboard will enter sleep mode, if it is idle for 10mins, the mouse will enter sleep mode. This mode cannot be changed. Its purpose is to save power and extend the battery life. Simply press any button to wake it up.

What does the package include? Does it come with batteries?

Package include: wireless keyboard *1; wireless mouse * 1; USB receiver * 1; user manual *1. NOTE: batteries NOT included.

Is there only one USB connector?

YES, keyboard and mouse share ONE USB receiver.

What functions do the shortcut keys on the keyboard have?

Differing from other keyboards, it is more inclined to help improve your work efficiency. The functions of the shortcut keys are as follows:

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Description

⌨️ Elevate your workspace with silent comfort and wireless freedom!

SEAMLESS WIRELESS FREEDOM - 2.4GHz plug-and-play connection with zero lag up to 33ft—cut the cords, not your flow.
ERGONOMIC COMFORT REDEFINED - Generous wrist rest and slanted legs reduce wrist strain for all-day productivity.
STAY CONNECTED HANDS FREE - Integrated phone holder keeps your device perfectly angled for multitasking without missing a beat.
BOOST EFFICIENCY WITH HOTKEYS - 6 customizable keyboard shortcuts and forward/reverse mouse buttons speed up your workflow.
WHISPER QUIET TYPING CLICKING - Smooth membrane keys and 95% quieter mouse clicks create a distraction-free workspace.

The Trueque KC213 Wireless Keyboard and Mouse Combo offers a full-size ergonomic keyboard with wrist rest and built-in phone holder, paired with a silent, contoured wireless mouse. Featuring 2.4GHz wireless technology for lag-free connectivity up to 33ft, smart sleep mode for extended battery life, and multi-function hotkeys, this combo is designed for professionals seeking comfort, efficiency, and seamless multitasking across Windows, Mac, Linux, and Chrome OS devices.

Specifications

Brand	Trueque
Manufacturer	Trueque
Model	KC213
Package Dimensions	44.09 x 28.5 x 4.9 cm; 980 g
Item model number	KC213
Operating System	Chrome OS, Linux, Mac OS, Windows 2000, Windows XP, Windows 7, Windows 8, Windows 10, Windows 11
Hardware Platform	Linux, Mac, PC
Compatible Devices	Chromebook, Laptop, Personal Computer
Special Features	Ergonomic
Number of items	1
Power Source	Battery Powered
Batteries Included	No
Batteries Required	Yes
Keyboard Description	Interior
Connector Type	2.4GHz Wireless USB
Movement Detection Technology	Optical
Hand Orientation	Right
Does it contain liquid?	No
Manufacturer	Trueque
Item Weight	980 g

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.