Jody Hoffer GittellThe Southwest Airlines Way

This book is printed locally in India. The paper quality is bad. It feels like reading a book printed on office / home printer. It feels like reading a pirated book purchased on Indian footpath. Amazon and publishers should stop this practice of saving on inventory keeping cost by doing cheap quality print-on-demand.

Esse livro ajudou para mudar minha visão frente as empresas e minha vida pessoal!

This is actually a really great book. I've learned quite a few valuable lessons about people management from it!

Libro imprescindible para conocer, por interés empresarial o simple interés, la transformación que vivió Southwest Airlines y que repercutió en toda la industria de la aviación e incluso en otras industrias. Es una aplicación clara del tan de moda “pensamiento lateral” y es, bajo mi punto de vista, realmente útil.

El libro resume de manera clara y simple consejos muy poderosos para desarrollar cualquier empresa siguiendo el gran ejemplo de southwest

This book is loaded with tips about how to create and sustain a high quality organization. In a day and age when airline after airline is losing money or folding, Southwest continues to be profitable year after year after year. This book describes how they do it--through the power of relationships. Does that seem too simple? It should because it is. Simple to understand, extremely hard to pull off. Most organizations get lost in trying to win or make profits or prove a point. Southwest is simply trying to make the world a better place through relationships---and we all get to benefit from their methods. They have a system that hires for relational competence. When you call Southwest, a human will answer. Go ahead, try it, right now. I told you. When you use their website, it is easy, clear, and fast. Southwest is able to do this because they value user experience (hear relationship) above most everything else.When it comes to employee reviews, they value learning over accountability. They are always trying to improve their employees as opposed to punishing or grading them. In a day when test scores are used to judge teachers, I hope we can learn from that one.Analysts have scratched their heads wondering how Southwest--the most highly unionized airline in the US airline industry--keeps making money in good and bad times. This book will reveal their secret of valuing their employees as much as possible. Southwest employees for the most part enjoy working for the company because they get respect and treated well. As a result, staff give all of themselves to the work, and when employees bring 100% to work, they kill competition that has people bringing 60 to 70% of themselves and not doing their best work.Oh yeah, and your bags will fly free. It is nice to know someone is trying to be different.